An Introduction to Hosted Voice over IP (VoIP)
Experts agree that the new standard communications platform for organizations both large and small is Hosted Voice Over IP (VoIP) telephony. A wholesale shift has taken place, from traditional telephone systems to Hosted VoIP service. The instantaneous cost savings is often the first cited benefit of moving to Hosted VoIP, and the increases in system reliability and worker productivity often runs a close second. The goal of this section is to explain some fundamental differences between the systems, and to outline the substantial benefits introduced by Hosted VoIP.
Hosted VoIP introduces a powerful new set of enterprise-grade and productivity-enhancing features to organizations and individuals. These features are delivered at a superior price point compared with legacy telephony solutions, and give Hosted VoIP a dramatically lower total cost of ownership.
The telecommunications industry is undergoing a technological shift away from TDM and On-premises PBX products, and moving towards Hosted VoIP solutions. Hosted VoIP substantially reduces the complexity of system installation, configuration, upgrades, and maintenance by shifting the burden from the customer to the Hosted VoIP provider. An ever-increasing number of organizations are evaluating and implementing Hosted VoIP as a means of lowering costs and increasing productivity.